Privacy policy
INTRODUCTION
Capricorn Communications complies with applicable privacy and data protection laws, including the Australian Privacy Act 1988 when dealing with personal information.
Personal information is information about an identifiable individual (a natural person), and includes personal data, personally identifiable information and equivalent information under applicable privacy and data protection laws.
This policy does not limit or exclude any of your rights under applicable privacy and data protection laws.
Read more about the Australian Privacy Act 1988.
CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.
WHEN DOES THIS PRIVACY POLICY APPLY?
This policy sets out how we will collect, use, disclose and protect your personal information when you visit and use our website and related services, purchase products or services from us, or otherwise deal with us.
We only process User Data as authorised by our customers in our Terms of Use. Unless required otherwise under applicable law, if we receive any request or enquiry relating to User Data, we will forward this request to our relevant customer.
The remainder of this privacy policy does not apply to User Data.
CHILDREN
We do not collect personal information from or about children aged under 16. If you have reason to believe that we have collected personal information from or about a child under the age of 16, please contact us at sales@capcom.com.au
WHAT PERSONAL INFORMATION DO WE COLLECT?
Directly from you
We collect the following information directly from you.
When you shop from our On-Line or In-Store, we collect your name, email address, phone number and any other information we require or ask for to set you up with an account. We may collect some of this information using third party authentication services (as described further in the from third party sources section below).
When you fill in a contact or enquiry form on our website, call us, meet us in person or otherwise contact us, we collect your name, email address, phone number and any other information you choose to provide to us.
When you respond to our feedback surveys, we collect your name, email and any other information you choose to include in your response.
When you purchase products or services from us, we collect your name, email address, phone number, credit card information, purchase history and any other information you submit to us for billing and order fulfilment purposes.
Some of the personal information that we collect directly from you may be mandatory and some may be optional. We will let you know which of these applies at the time we collect the relevant personal information. While you do not have to provide us with some of the information that we may request, this might mean that our products and services may not perform as well as they should, or that we may not be able to provide some parts of the website or all of our products or services to you. If you require further information about the consequences of not providing us with any information, please contact us at sales@capcom.com.au.
We use third party service providers to process credit card transactions. We do not have access to your credit card information. The name of this third party provider will generally be displayed when you are requested to enter your credit card information. You can see further information about how they process your credit card information in their privacy policy.
Automatically when you use our website
When you access and use our website or related services we may automatically collect information about usage of our website, products and services, including your IP address, pages visited, links clicked, language preferences.
Some of this data is collected through third party tools and/or the use of cookies, web beacons and similar storage technologies. Please refer to our cookie policy below for further information, including information on how you can disable these technologies.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- verify your identity
- provide our website, products and services to you
- market our products and services to you, including contacting you electronically (e.g. by text or email for this purpose)
- improve our website, products and services
- publish things on our website (e.g. comments on message boards or chat rooms)
- run promotions (e.g. referral and loyalty programmes, surveys and contests)
- undertake credit checks of you (if necessary)
- bill you and collect money that you owe us, including authorising and processing credit card transactions
- respond to communications from you, including enquiries and complaints
- conduct research and statistical analysis
- tailor content or advertisements on our website to you
- protect and/or enforce our legal rights and interests, including defending any claim
- respond to lawful requests by public authorities, including to comply with law enforcement requirements, or
- for any other purpose authorised by you or applicable law.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, re-organisation or acquisition.
You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at sales@capcom.com.au.
DISCLOSING YOUR PERSONAL INFORMATION
We do not, and will not, sell or disclose your personal information to any third party.
PROTECTING YOUR PERSONAL INFORMATION
As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.
You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal under applicable law, you have the right to request a copy of your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction. In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.
If you want to exercise either of the above rights, email us at sales@capcom.com.au. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information to be corrected and the correction that you are requesting).
INTERNET USE
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another website, the owner of that website will have its own privacy policy relating to your personal information. We suggest you review that website’s privacy policy before you provide personal information to that owner or website.
DATA RETENTION POLICY
The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
CONTACTING US
If you have any question about this privacy policy, or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at sales@capcom.com.au.